You can delete your Pulse account and the data attached to it at any time. There are two ways: from inside the app, or by emailing us if you no longer have the app installed.
DELETE to confirm, then tap Permanently delete account.Your data is removed straight away and you are signed out. If your sign-in itself cannot be removed automatically — which happens when you have not signed in recently — the app tells you so, and emailing us finishes it off.
If you have uninstalled the app or cannot sign in, email support@pulseclimb.app from the email address on the account, with the subject "Delete my Pulse account". Include your Pulse username if you remember it.
We use the address you write from to identify the account, which is why the request has to come from it. We will confirm once the account is deleted, within 30 days of the request.
| Data | What happens |
|---|---|
| Your profile — username and avatar | Deleted |
| Everything you logged — XP, ranks, daily scores, activities, goals, streaks, notes, weights, race and lift records, calendar history | Deleted |
| Your onboarding answers and settings | Deleted |
| Your saved snapshots (automatic backups of your account) | Deleted with the account, then rotated out of our systems |
| Your sign-in (Google, Apple or email and password) | Deleted. If it cannot be removed automatically the app tells you, and we remove it on request |
| Progress photos | Never uploaded — these are stored only on your own device and are removed when you delete the account or the app |
Uninstalling Pulse removes it from your device but leaves your account and synced data on our servers, so your progress is still there if you come back. Use one of the two options above to delete the account itself.
Email support@pulseclimb.app. See also our Privacy Policy and Terms of Service.